Red Clay Pages — Effective:
This agreement is between Red Clay Pages ("we," "us") and the business owner completing the intake form ("you," "client"). By submitting payment you confirm that you have read and agree to these terms.
Your package includes the following, as selected during checkout:
This agreement covers the one-time setup package. Monthly management, if selected, continues on a month-to-month basis under these same terms.
Unless explicitly listed as a purchased add-on, this package does not include:
We will deliver your site for review within one (1) business day of receiving both: (a) your completed intake form, and (b) confirmed payment.
The clock starts when both conditions are met. Weekends and public holidays do not count. If we need additional information from you, the clock pauses until we receive it.
Your setup includes three (3) rounds of revisions at no additional charge.
A revision round is defined as one consolidated set of changes submitted together in a single email or message. Please gather all feedback before submitting — each reply we receive counts as one revision round regardless of the number of items it contains.
Revision requests must be submitted within thirty (30) days of your preview link being delivered. After 30 days the project is considered complete and accepted as delivered.
Changes beyond three rounds, or requests received after the 30-day window, are billed at $150 per hour with your written approval before work begins.
You are responsible for providing accurate business information. We will write copy based on the information you submit — you are responsible for reviewing it for accuracy before approving the site for launch.
You confirm that any photos, logos, or other materials you provide are owned by you or that you have the legal right to use and publish them. Red Clay Pages is not liable for copyright claims arising from materials you provide.
Setup fees are due in full before work begins. The following refund schedule applies:
Monthly management fees are billed monthly in advance. No partial month refunds are issued. Cancellation takes effect at the end of the current billing period.
Upon receipt of full payment for the setup package, Red Clay Pages assigns to you all rights, title, and interest in the website design, layout, and written copy created specifically for your business under this agreement. You own the final delivered work.
This assignment does not include:
Until payment is received in full, all work product remains the property of Red Clay Pages. We reserve the right to display completed work in our portfolio unless you request otherwise in writing.
All accounts we create on your behalf — including your domain, email, phone number, and Google Business Profile — are registered in your name using your information. You own them fully from day one.
We do not hold your accounts hostage. If you cancel for any reason, you keep everything we built and set up. Upon request we will provide transfer instructions and login credentials for any account we managed on your behalf.
If you selected the monthly management add-on ($100/month), the following terms apply:
Your domain and business email require annual renewal to remain active.
If you are on monthly management, we handle all renewals on your behalf at no additional charge.
If you purchased the Annual Renewal Service, we handle renewals and bill you annually at the agreed rate.
If you are on neither plan, renewals are your responsibility. We will include a renewal guide in your delivery packet with step-by-step instructions. Red Clay Pages is not responsible for services that lapse due to missed renewals on your end.
Your website and associated services rely on third-party providers including Cloudflare (hosting and domain), PurelyMail (email), VoIP.ms (phone), and Google (Business Profile). These are independent companies with their own terms of service.
Red Clay Pages is not responsible for outages, price increases, policy changes, or service terminations by these providers. We will make reasonable efforts to notify you of changes that affect your service.
Red Clay Pages is not responsible for:
Our total liability for any claim arising from this agreement is limited to the total amount you paid Red Clay Pages in the thirty (30) days preceding the claim.
We want to resolve any disagreement quickly and fairly. Before initiating any formal proceeding, both parties agree to make a good-faith effort to resolve the dispute informally by contacting [email protected] and allowing ten (10) business days for a response.
If the dispute cannot be resolved informally, both parties agree that any claim or controversy arising out of or relating to this agreement — including its formation, interpretation, breach, or termination — shall be resolved exclusively through binding arbitration rather than in court, except as provided below.
Arbitration terms:
Exceptions — the following are not subject to arbitration and may be brought in court:
Class action waiver: Both parties waive any right to bring or participate in any class action, class arbitration, or representative proceeding. All disputes must be brought on an individual basis only.
Except where arbitration applies under Section 13, this agreement is governed by the laws of the State of Alabama. Any court proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Montgomery County, Alabama, and both parties consent to personal jurisdiction there.
By submitting payment through the Red Clay Pages intake form, you acknowledge that you have read, understood, and agree to this Service Agreement in its entirety, including the binding arbitration provision in Section 13 and the class action waiver.